Privacy policy

This document is an electronic record under Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and related regulations. By submitting information via the contact form on www.nurathailand.com, you consent to the collection, use, and disclosure of your personal data as described herein. It explains how M/s. NURA Thailand collects, uses, stores, discloses, and protects your Personal Data.

Scope and Applicability

This Privacy Policy applies to all users accessing www.nurathailand.com, including Thai residents and international users whose data is processed in Thailand. The term “We” refers to M/s. NURA Thailand and its affiliates. “You” refers to any natural person accessing or submitting data via www.nurathailand.com.

What Information We Collect

We may collect the following types of data:

Automatically Collected Data

IP address
Web server log data (e.g. pages visited, browser type, device type)
Browser type and version
Operating system
Cookies and usage logs

Personal Data via Contact Form

Name
Email address
Phone number
Location
Subject / Message
Any other information you choose to provide

Sensitive Personal Data

Health-related data (if applicable)

We will only collect sensitive categories of personal data when necessary and only with your explicit consent, in line with the PDPA.

Purpose of Collection

We collect and process your data to:

Respond to inquiries submitted via the contact form
Provide personalized services and support
Improve website functionality and user experience
For internal improvement of our services
Comply with legal obligations under Thai law

Legal Basis for Processing

Under the PDPA, we process your Personal Data only when there is a lawful basis, including but not limited to:

Your explicit consent
Contractual necessity
Legal obligations
To protect vital interests
Legitimate interests (e.g., website analytics), provided those do not override your rights and freedoms

Data Retention

The retention period will be determined based on the duration of the follow-up process, business needs, and applicable legal obligations. Once follow-up activities are completed and the data is no longer needed for the stated purposes, we will securely delete or anonymize it.

Consent and Withdrawal

Consent must be:

Freely given
Specific and informed
Documented

You may withdraw your consent at any time by emailing us at hello@nurathailand.com. Withdrawal will not affect prior lawful processing. You may also access, correct, or update your personal data by contacting us at the same address. We will respond within the timeframes required under PDPA.

Cross-border Data Transfer

If your data is transferred outside Thailand, we will ensure:

The receiving country or entity has adequate data protection levels; or
Appropriate safeguards are in place (such as contracts, binding corporate rules, etc.)
You are notified and/or have given consent if required
It is necessary for legal or contractual reasons

Data Security

We will implement reasonable and appropriate technical, physical, organizational, and managerial measures to protect your Personal Data against unauthorized or unlawful access, alteration, disclosure, loss, or destruction. We implement:

Encryption and anonymization
Access controls and authentication
Data breach protocols

We periodically review our security measures. In case of a data breach, we will notify the affected individuals and the relevant regulatory authority within 72 hours, as required by PDPA.

Disclosure of Data

We do not sell or rent your data. We may disclose data:

With your consent
To comply with legal obligations
To prevent fraud or cyber incidents
Under court orders or regulatory requests
To prevent, detect, or investigate unlawful activities, or for safety/security reasons

Role of Data Protection Officer (DPO)

Oversee PDPA compliance
Handle data subject requests
Liaise with the PDPC

You have the following rights regarding your personal data: Access, Rectification, Erasure, Restriction, Portability, Objection, Withdrawal of Consent, and Filing Complaints with the PDPC. You may exercise these rights by contacting us at hello@nurathailand.com. We will respond within 30 days or as required by law.

Policy Updates

We reserve the right to update this Privacy Policy periodically. Changes will be posted prominently on www.nurathailand.com. Your continued use and access of the website shall be deemed as your acknowledgment of and consent to the amended Privacy Policy.

Contact Information

If you have any questions, concerns, or requests about this Privacy Policy or our data practices,
contact: NURA Thailand Address: 888 Nonsi Rd, Chong Nonsi, Yan Nawa, Bangkok 10120, Thailand
Email:hello@nurathailand.com
Data Protection Officer: MOHAN KUMAR

PRIVACY POLICY

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for using, browsing, filling the details made available through the contact us page on this www.nura.in

M/s. NURA and its affiliates respect your privacy. This Privacy Policy describes in brief the manner in which your data is collected and used by M/s. NURA while accessing, filling the details made available through contact us form on www.nura.in . You are advised to please read the Privacy Policy carefully.

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By accessing, browsing www.nura.in , you agree to the collection and use of your data by M/s. NURA.

The term “We” shall mean and include M/s. NURA

The term “You” shall mean and include any Natural person browsing, accessing www.nura.in as also while filling the details specified in the contact us form made available through www.nura.in

Rule 3(b)- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

M/s. NURA herein informs you that in case of any non-compliance to this Privacy Policy, we shall the right to terminate the access or usage rights to www.nura.in

Rule 3 (f)- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

M/s. NURA shall inform you regarding any changes in this Privacy Policy periodically or once a year as the case may be.

WHAT INFORMATION IS, OR MAY BE, COLLECTED FROM YOU?

We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including:

web server cookie stored on your hard drive
an IP address, assigned to the computer which you use
the domain server through which you access our service
the type of computer you’re using
the type of web browser you’re using
the device id’s and other details

Location Information (Mobile Application)

When you use the NURA mobile application, we may collect location information (such as latitude and longitude) solely to determine the country or region from which the app is accessed, for internal analytics and operational purposes.
Location data is not used for advertising, profiling, or cross-app tracking, is not linked to the user’s identity, and is not shared with third parties for marketing purposes. NURA does not use personal data for tracking or targeted advertising as defined under Apple’s App Tracking Transparency framework.

We may collect the following Personal Information about you, while accessing, browsing www.nura.in :

IP Address

We may collect the following Sensitive Personal Data or Information (SPDI), Personal Information about you, while you fill the details specified in the contact us form made available through www.nura.in :

Name
Email id
Phone No
Subject/Comment/Message
Location
User details as provided at the time of registration through website
Any other information that is willingly shared by You (collectively referred to as “Personal Information”)

You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. The Personal Information that we may have collected shall be used to offer personalized services and offers to you. You also consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information shared by You.

You have the right to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at hello@nura.in requesting the same.

WHO COLLECTS THE INFORMATION?

Your Sensitive Personal Data or Information (SPDI), Personal Information may be collected, received, possessed, stored, dealt with or handled by:
M/s. NURA,
#376, 100 Feet Rd, Indiranagar, HAL 2nd Stage, Bengaluru, Karnataka- 560038, India
We will collect anonymous traffic information from you when you access, browse, use www.nura.in. We may collect your Sensitive Personal Data or Information (SPDI), Personal Information about you only as a part of a voluntary contact us form made available on www.nura.in

HOW IS THE INFORMATION USED? We use your Sensitive Personal Data or Information (SPDI), Personal Information to:

To help us provide personalized features
Tailor www.nura.in to your interest
To get in touch with you – while you fill the details specified in Contact us page made available through www.nura.in
To address or reply to the comments/ messages you have specified while filling up the Contact us page
made available through www.nura.in
To preserve the history as governed by existing law or policy

We use contact information internally to:

Direct our efforts for improvement

Generally, we use anonymous traffic information to:

To provide you a better and more personalized service

Help diagnose problems with our server
Administer www.nura.in
To understand how people use www.nura.in

PURPOSE OF COLLECTION

We may collect your Sensitive Personal Data or Information (SPDI), Personal Data for the following purpose
To enable you to get in touch with us through the Contact us page made available through www.nura.in
To enable you to send your comments/messages through the Contact us page made available through
www.nura.in

DISCLOSURE POLICY IN COMPLIANCE WITH RULE 6 OF THE IT RULES 2011

We may share your sensitive personal data or information, personal information with third-parties for the purpose as specified in this policy.
The sensitive personal data or information may be disclosed to any person, if such disclosure is required for a lawful purpose connected with a function or activity of www.nura.in
The sensitive personal data or information may be disclosed, where the disclosure is necessary for compliance of a legal obligation.
We do not rent, sell, publish or share your sensitive personal data and we will not disclose any of your personally identifiable information unless:
we have your permission
to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, including cyber incidents potential threat, punishment of offences and to the safety or security of any person, violations of www.nura.in ‘s terms of use or to defend against legal claims;
Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

WHAT CHOICES ARE AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION?

Sharing your sensitive personal identifiable information is entirely voluntary. You need not register with us in order to browse, access www.nura.in. However, you may be required to provide your Sensitive Personal Data or Information, Personal Information while filling the Contact us page made available through www.nura.in

WHAT SECURITY PROCEDURES ARE IN PLACE TO PROTECT INFORMATION FROM LOSS, MISUSE OR ALTERATION?

To protect against the loss, misuse and alteration of the information under our control, and to comply with Rule 8 of IT Rules, 2011 (Reasonable security practices and procedures and sensitive personal data or information), we have in place appropriate physical, electronic, technical, operational and managerial procedures. Our servers are accessible only to authorized personnel and your information is shared with respective personnel to provide the services requested by you.

Although we will endeavour to safeguard the confidentiality of your sensitive personal identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By browsing, accessing, using www.nura.in as also while filling up the Contact us page made available through www.nura.in in whatsoever manner, you agree that we shall have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties including any cyber-attacks.

DATA RETENTION

The retention period is determined based on the duration of required follow‑up processes and applicable medical, legal, and regulatory obligations. Once follow‑up activities are completed and the data is no longer required for the stated healthcare purposes, it is securely deleted or anonymized.

HOW CAN YOU CORRECT INACCURACIES IN THE INFORMATION?

To correct or update any information you have provided while filling the details specified in Contact us page made available on www.nura.in , you can update or correct the inaccuracies therein through your registered account. However, you shall be responsible for informing us the same.

POLICY UPDATES