Grievance Redressal

In accordance with the Personal Data Protection Act (PDPA) B.E. 2562 (2019) and other applicable laws and regulations of Thailand, the name and contact details of the Data Protection and Grievance Officer are provided below: Grievance Officer: Mohan Kumar
Email: hello@nurathailand.com
Time: Monday to Friday (10:00 AM to 5:30 PM)

Grievance Redressal Mechanism Policy

(As per PDPA Thailand B.E. 2562 (2019) and relevant subordinate regulations) If you are the rightful owner of the content, a data subject, or an affected person and have reason to believe that any content, information, or data collected, processed, or displayed through www.nurathailand.com or other NURA Thailand digital platforms infringes your rights or violates provisions of the Thailand Personal Data Protection Act, you may lodge a grievance to the Grievance Officer in the manner outlined below:

How to File a Grievance

Submit a written request or an email (digitally signed, if applicable) identifying the specific content, information, or activity that is alleged to be in violation of your rights as a data subject or rightful owner.
Provide clear identification and description of the content or information, including its exact URL or other reference, which you believe contravenes the PDPA or infringes your rights.
Include a statement confirming that:
- You are the rightful owner of the content or an affected person.
- The information provided in your request is true, complete, and accurate.
- No material facts have been concealed.
- You understand that NURA (Thailand) shall not be held liable for any loss, damage, or claim arising from reliance on any incorrect or incomplete information submitted in your grievance.
Include your contact details, such as your full name, address, telephone number, and email address, so that the Grievance Officer may reach you for any clarification.

Processing of Grievance

Upon receipt of a valid grievance, NURA Thailand shall:

Acknowledge receipt of the complaint within a reasonable time.
Review and investigate the grievance in good faith and as per applicable legal provisions.
Respond or take appropriate remedial action within a reasonable period, in compliance with PDPA requirements and internal policies.

Note

Depending on the center or platform through which you have availed NURA services, your grievance shall be directed to and handled by the appropriate NURA entity. NURA shall not be held liable for any claims or damages resulting from reliance on incomplete or inaccurate information submitted by the complainant.

GRIEVANCE REDRESSAL

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: – Mohan Kumar

Email: – grievance@nura.in

Time: Mon – Fri (10.00 AM to 5:30 PM)

GRIEVANCE REDRESSAL MECHANISM POLICY – IT Act 2000, IT Rules 2011, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

If you are the rightful owner of the content or an affected person and have the reason to believe that any content that has been uploaded/contributed through www.nura.in contravenes your rights in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011, Rule 3 (b)- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, then you may intimate the same to the Grievance Officer in the manner explained below: –

a. Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;

b. Providing exact identification and description of the content by giving its URL that is to be disabled, which in your view contravenes Rule 3(2) of aforesaid Rules.

(i) as the rightful owner of the content to be disabled, or
(ii) as an affected person, and stating that the information submitted is true, complete & accurate and no material fact has been hidden. Further, stating to the Grievance Officer, shall in no event make M/s. NURA * shall not be liable in whatsoever manner for any loss or damage or claim for relying upon the said request.
d. Your contact information like address, telephone number, email address, etc. where you can be contacted.

*(Depending on the center from where you have availed the services)