Payment Policy

At NURA (“we”, “our”, “the Company”), we are committed to providing transparent, fair and secure payment practices to ensure a smooth experience for our clients. This Payment Policy outlines the terms and conditions related to billing and payment methods for services provided at our Thailand center. By engaging in our services, the Customer agrees to be solely responsible for payment of all applicable charges. While we strive to maintain reliable payment systems, we shall not be held liable for any disruptions, errors or malfunctions arising from third-party payment platforms or processes. The Company reserves the right to revise the charges at its sole discretion, subject to applicable laws in Thailand.

Payment Methods

We accept the following payment methods in Thailand:

• Bank transfers / NEFT-type transfers (domestic Thai bank transfer)
• Credit and debit cards (e.g., Visa, Mastercard, etc.)
• Online payment gateways (including local Thai gateways, e-wallets, QR payments as applicable)
• Cash (where applicable, with official receipt)

Note: If using international transfers or foreign currency payments, the Customer is responsible for any associated bank charges, exchange-rate differences, or other fees.

Payment Terms

• Full payment is required either in advance or at the time of service, unless otherwise agreed in writing by the Company.
• Partial payments or credit arrangements are not accepted, unless a special arrangement is agreed and documented by the Company.
• Promotional offers, including coupon codes, corporate coupons, gift-packages and other campaign specific discounts, will be applied as and when applicable, subject to the terms and conditions of each offer.
• Prices quoted are in Thai Baht (THB) unless otherwise stated; any conversion for foreign currency is for reference only and the actual amount payable will be in THB (or as agreed).
• It is the Customer’s responsibility to ensure correct payment details (account number, payment reference, currency) when making transfers.

Cancellation and Refund Policy

The refund policy ensures transparency, fairness, and consistency in handling customer refund requests. This policy applies to all refund-related requests for services provided by the health screening centre, subject to eligibility and applicable Thai consumer and business laws.

• Refunds, if approved, shall be processed either to the Customer’s bank account or in cash (if allowed) on a case-by-case basis.
• Approved refunds will be processed within 3-5 business days from the date of approval and the Customer will be notified.
• Cancellation is acceptable only if the Customer informs the Company at least 24 hours prior to the scheduled appointment. Cancellation charges may be applicable calculated on the total invoice amount, on a case-by-case basis.
• Cancellations may not be possible if the screening process or service has already been initiated or incurring irreversible costs.
• Customers may contact us at hello@nurathailand.com within 48 hours for cancellations, refunds, reschedule or to report issues related to service, operations, or technical matters, which will be reviewed for appropriate resolution.

Dispute Resolution

• Any concerns related to billing discrepancies, payments, cancellations and refunds must be raised within 48 hours of availing the services.
• For unresolved disputes, our grievance redressal team can be contacted at hello@nurathailand.com.
• The Company will endeavour to resolve any grievances in compliance with applicable Thai consumer protection laws and business regulations.

Contact Us

For any payment-related queries, cancellations, refund requests or support, please contact our Thailand centre customer service team:
Email: hello@nurathailand.com
Phone: +66 65 232 3222
Working Hours: Mon–Sun, 9:00 AM to 6:00 PM